In special circumstances sensors may report irregularly. There are two main symptoms to be aware of, and below are the recommended steps in order to do the most efficient root cause analysis and troubleshooting.
Sensor does not report data
- Check if the sensor is still in place and correctly mounted.
- If the sensor is still in place and correctly mounted, contact Nordsense Support - support@nordsense.com.
Sensor reports consistently full
- Make sure that the sensor is still in place and correctly mounted.
- Clean the lens of the sensor according to the steps described in the article Sensor and Surface Cleaning.
- If this does not improve data, please contact Nordsense Support - support@nordsense.com.